General terms and conditions of sale


Between the sole proprietorship ADELE ROUZE,
under the SIRET number 44799405400024,
represented by ADELE POLLET ROUZE
as operator,
duly authorised for the purposes hereof.
The company can be reached by email by clicking on the contact form on the home page of the site.
Hereinafter the "Seller" or the "Company".
On the one hand,
And the natural or legal person purchasing the company's products or services,
Hereinafter referred to as "the Buyer" or "the Customer".


The Seller is a publisher of wine products and services marketed through its website ( The list and description of the goods and services offered by the Company can be consulted on the aforementioned site and its sales pages.


These General Terms and Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of Products and Services offered by the Seller.


These General Terms and Conditions of Sale (GTCS) apply to all sales of Products or Services made through the Company's website and form an integral part of the Contract between the Buyer and the Seller. The Vendor reserves the right to modify these Terms and Conditions at any time by publishing a new version on its website. The GTC applicable at that time are those in force on the date of payment (or of the first payment in the case of multiple payments) of the order. These GCS can be consulted on the Company's website at the following address: . The Company also ensures that they are clearly and unreservedly accepted at the time of purchase. The Customer declares that he/she has read all of these General Terms and Conditions of Sale, and any Special Terms and Conditions of Sale relating to a product or service, and accepts them without restriction or reservation. The Customer acknowledges that he/she has received the necessary advice and information to ensure that the offer meets his/her needs. The Customer declares that he/she is legally capable of entering into a contract under French law or that he/she validly represents the individual or legal entity on whose behalf he/she is entering into a contract. In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.


The prices of the products sold through the websites are indicated in Euros excluding tax and are precisely determined on the Product description pages. They are also indicated in euros including all taxes (VAT + any other taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and/or French overseas departments and territories, the price is automatically calculated exclusive of tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the Seller. They shall be borne by the Buyer and are the Buyer's responsibility (declarations, payment to the competent authorities, etc.). The Company reserves the right to modify its prices at any time in the future. The telecommunication costs necessary for access to the Company's websites shall be borne by the Customer. Where applicable, delivery charges are also payable by the Customer.


The Customer must follow a series of steps specific to each Product or Service offered for sale by the Vendor in order to place an order. However, the steps described below are systematic: - Information on the essential characteristics of the Product; - Choice of the Product, where applicable of its options and indication of the Customer's essential data (identification, address, etc.); - Acceptance of these General Terms and Conditions of Sale. - Verification of the elements of the order and, if necessary, correction of errors. - Follow-up of payment instructions and payment for products. - Delivery of the products. The Customer will then receive confirmation by e-mail of payment for the order, as well as an acknowledgement of receipt of the order confirming it. They will also receive a .pdf copy of these general terms and conditions of sale. For delivered products, delivery will be made to the address indicated by the Customer. In order for the order to be processed correctly, the Customer undertakes to provide truthful identification details. The Vendor reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.


The essential characteristics of the goods and services and their respective prices are made available to the purchaser on the company's websites. The Customer certifies that he/she has received details of the delivery charges as well as the terms of payment, delivery and performance of the contract. The Seller undertakes to honour the Customer's order within the limits of available stocks only. The Vendor will inform the Customer of any failure to do so. This contractual information is presented in detail and in French. In accordance with French law, it is summarised and confirmed when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of Products and their prices is specified on the product sales pages, as well as the minimum duration of the contracts proposed when these relate to a continuous or periodic supply of products or services. Except in the case of special conditions, the rights granted hereunder are granted solely to the natural person who signs the order (or the person who holds the email address communicated). In accordance with the legal provisions relating to conformity and hidden defects, the Seller will refund or exchange defective products or products that do not correspond to the order. Refunds may be requested by contacting the Seller by email or letter.


The products remain the property of the Company until full payment has been received.


Products are delivered to the delivery address indicated when the order was placed and within the time indicated. This delivery time does not take into account the time required to prepare the order. When the Customer orders several products at the same time, these may have different delivery times and be delivered using different methods. The Vendor provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to monitor the order. The Vendor reminds you that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to the Customer.


Orders will be processed within the limits of our available stocks or subject to our suppliers' available stocks.


Payment is due immediately when the order is placed, including for pre-ordered products. The Customer may pay by credit card or cheque. Secure online payment by credit card is made by our payment service provider. The information transmitted is encrypted in accordance with the state of the art and cannot be read during transport on the network. Once payment has been made by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing his/her bank details at the time of sale, the Customer authorises the Vendor to debit his/her card for the amount relating to the price indicated. The Customer confirms that he/she is the legal holder of the card to be debited and that he/she is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately cancelled and the order cancelled.


In accordance with article L. 121-20 of the French Consumer Code, "the consumer has a period of fourteen clear days in which to exercise his right of withdrawal without having to justify his decision or pay any penalties, with the exception, where applicable, of the cost of returning the goods". "The period referred to in the previous paragraph runs from receipt in the case of goods or acceptance of the offer in the case of services. The right of withdrawal may be exercised by contacting the Company by email or telephone. If the right of withdrawal is exercised within the aforementioned period, only the price of the product(s) purchased and the delivery costs will be reimbursed; the cost of returning the product(s) will be borne by the Customer. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition; if possible, they must be accompanied by a copy of the proof of purchase.


In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden product defects. The Vendor will reimburse the purchaser or exchange products that appear to be defective or do not correspond to the order placed. Requests for refunds must be made by contacting the Vendor by email or by letter. The Seller reminds that the consumer: - has a period of 2 years from the delivery of the goods to act with the Seller - can choose between the replacement or repair of the goods subject to the conditions set out in the provisions above. apparently defective or not corresponding - is exempt from proving the existence of the lack of conformity of the goods during the six months following the delivery of the goods. - that, except in the case of second-hand goods, this period will be extended to 24 months from 18 March 2016 - that the consumer may also invoke the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code and, in this event, may choose between rescission of the sale or a reduction in the sale price (provisions of articles 1644 of the Civil Code).


Where appropriate, the Buyer may submit any complaint by contacting the company by email or by letter.


Trademarks, domain names, products, software, images, videos, texts and, more generally, any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.


Performance of the seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent performance thereof. The seller will notify the customer of the occurrence of such an event as soon as possible.


Should any of the stipulations of this contract be invalidated, this shall not invalidate the other stipulations, which shall remain in force between the parties. Any amendment to the contract shall only be valid if agreed in writing and signed by the parties.


In accordance with the European regulation on the protection of personal data, you have the right to question, access, modify, oppose and rectify your personal data. By accepting these general terms and conditions of sale, you consent to us collecting and using this data for the purposes of this contract.


All the clauses contained in these general terms and conditions of sale, as well as all the purchase and sale transactions referred to herein, shall be governed by French law.


In the event of a dispute between the Customer and the company, they shall endeavour to resolve it amicably (the Customer shall send a written complaint to the professional or, where appropriate, to the professional's Customer Relations Department).
In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the consumer Customer within the meaning of article L.133-4 of the French Consumer Code has the possibility of referring the matter, free of charge, if a disagreement remains, to the competent mediator registered on the list of mediators drawn up by the Commission d'évaluation et de contrôle de la médiation de la consommation pursuant to article L.615-1 of the French Consumer Code, namely :
The Professional Mediation Society
24 rue Albert de Mun - 33000 Bordeaux